Shipping policy

Last Updated: November 12, 2026

Planning for Your Order’s Arrival

Zolqessa is owned and operated by Shenzhen Qingyu Technology Co., Ltd. This policy sets out preparation times, delivery estimates, shipping costs, tracking, and help with delivery problems. Please allow time for both preparation and transit when planning your order.

Preparing an Order for Dispatch

Orders are typically processed within 1–3 business days after payment is confirmed. This period includes order checks, preparation, packaging, and fulfillment arrangements. It is separate from shipping transit. Business days for processing and delivery are Monday through Friday, excluding applicable public holidays.

If a product requires additional production or personalization, the relevant product page will disclose the extra preparation period before purchase. Any such period is additional to standard processing and transit; it does not apply to every item. Holiday demand or other disruption may extend preparation, and we will communicate material delays affecting your order. If we cannot dispatch within the promised period, we will provide an updated estimate and explain the option to agree to the delay or cancel for a refund, as required by applicable law. If we cannot fulfill the order, we will cancel the affected unshipped items and refund the payment.

Estimated Time in Transit

Standard delivery generally takes 7–12 business days after dispatch. Together with standard processing, the usual combined estimate is 8–15 business days, excluding any separately disclosed production period. These estimates are not guaranteed arrival dates. Destination, carrier schedules, customs, holidays, and weather may affect delivery.

Destinations and Delivery Charges

Shipping availability is determined by the destination and options offered at checkout. We do not promise delivery to every country or address. Free standard shipping is available for United States orders of US$49.00 or more. For United States orders below US$49.00, shipping costs are calculated and displayed at checkout.

For other destinations or any additional shipping services offered, the applicable charges and options are shown before payment. Do not assume that the United States free-shipping offer applies internationally.

Fulfillment Locations

Orders may be prepared and dispatched by partner fulfillment facilities or third-party logistics providers, depending on inventory and destination. A parcel may travel internationally. Our company registration address does not establish the shipping origin, and orders are not represented as locally dispatched unless specifically stated.

Tracking and Address Accuracy

After dispatch, a shipping confirmation with available tracking information will be sent to the email provided with your order. Carrier updates may take time to appear. Please check your delivery details before ordering. If an address needs correction, contact us immediately; changes cannot be guaranteed after processing or fulfillment begins.

If incorrect customer-provided address information leads to a returned parcel, we will review the circumstances and explain any available reshipping options and costs before proceeding.

Delays, Missing Parcels, and Damage

If tracking has stopped updating, the estimated period has passed, or your package cannot be found, email us with your order number and tracking details. We will investigate with the relevant fulfillment or delivery provider. For a delivered-but-missing parcel, checking household members, a safe delivery location, or building reception can help, but a carrier’s delivered scan alone does not automatically close your claim.

For damage, missing contents, or an incorrect item, contact us as soon as reasonably possible with photographs where relevant and retain the packaging. If a shipment is lost or a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you. We do not transfer all responsibility to you when a parcel is handed to the carrier.

Customs and After-Delivery Requests

For international deliveries, import duties or taxes not collected at checkout may be payable to the relevant authority or carrier, unless the checkout states they are included. Any separately collected charge is determined under the destination’s rules.

Eligible return requests may be made within 30 calendar days after delivery. Please contact us for return instructions and the designated address. Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Full details appear in our Return & Refund Policy.

Delivery Support From Your Store Operator

Shenzhen Qingyu Technology Co., Ltd. operates Zolqessa and coordinates order preparation, fulfillment arrangements, and delivery assistance. Contact our team below for help with dispatch, tracking, shipping charges, or an unresolved parcel problem.

Brand: Zolqessa

Legal Company Name: Shenzhen Qingyu Technology Co., Ltd. (深圳擎羽科技有限公司)

Registered Business Address: Room 401F-5, Building 1, North Zone, Qianhai Shenzhen-Hong Kong Youth Innovation and Entrepreneur Hub, No. 5188 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, China

Customer Support Email: service@zolqessa.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

Response Time: We aim to respond within 1–2 business days.