Privacy Policy
Last Updated: November 4, 2026
Information and Your Zolqessa Experience
Shenzhen Qingyu Technology Co., Ltd. owns and operates Zolqessa and zolqessa.com and is responsible for the personal information it processes for this store. This notice explains information handling when you browse, place an order, manage an account, or contact us.
Information Collected and Its Sources
We receive information you provide, information generated by your use of the store, and information from providers supporting checkout, payments, fulfillment, and communications. Depending on your interaction, this can include:
- Identity, contact, billing, and shipping details, including a recipient’s details when you send a gift.
- Account details and preferences, where you create or use an account.
- Orders, payment confirmations, transaction records, returns, and refund history. Payment providers process the payment details required for their services.
- Questions, correspondence, and supporting images you choose to send us.
- Device and usage details, such as an IP address, browser, device identifiers, approximate location, pages visited, and shopping interactions.
- Information collected through cookies or similar technologies, subject to applicable consent and privacy requirements.
Provide only recipient information you are entitled to share and that is needed to deliver the gift. Please avoid sending sensitive personal information that is unnecessary for your request.
How and Why Information Is Used
We use information to operate the store, process purchases and payments, arrange delivery, manage returns and refunds, answer questions, maintain accounts, prevent fraud, protect the website, understand store performance, and comply with legal and accounting obligations. Where permitted, we also use preferences and shopping activity to personalize the experience and support marketing or advertising.
Where a legal basis is required, we rely on the basis appropriate to the activity: performing our contract with you, complying with legal obligations, pursuing legitimate business interests where your rights do not override them, or your consent where required. You may withdraw consent without affecting processing that was lawful before withdrawal.
Service Providers and Other Disclosures
Information may be disclosed to Shopify and providers of payments, hosting, fulfillment, shipping, customer communications, analytics, advertising, and other services necessary for the purposes described here. Disclosures may also occur when required by law, to address fraud or security issues, to protect legal rights, or as part of a business transfer with appropriate safeguards.
Advertising and analytics disclosures can qualify as a sale, sharing, or targeted advertising under some privacy laws even where no money is exchanged. Where you have an applicable opt-out right, use our Your Privacy Choices page or email us. We do not require you to accept optional marketing as a condition of purchasing.
Shopify’s Role
Shopify hosts our store and processes information to provide and improve its services. Where enabled, Shopify’s enhanced services may use interactions with our store and other merchants to support personalization, relevant advertising, and analytics. Shopify may act independently for some of this processing. Information is shared with Shopify and supporting third parties, which may be located outside your country. For Shopify’s practices and rights relating to its processing, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Cookies, Marketing, and Opt-Out Choices
Cookies and comparable tools may support essential site operations, preferences, analytics, or advertising. Use available privacy controls on the website to manage consent or opt out, and browser settings to manage stored cookies. Restricting essential cookies may affect checkout or account functions. Browser controls alone may not address every disclosure or advertising use.
You can unsubscribe using the link in a promotional email. Essential order, delivery, refund, and service messages may still be sent. Where applicable, supported Global Privacy Control signals are treated as opt-out requests for the browser or device, and an associated account where supported. Choices may need to be renewed on another browser or device or after clearing cookies.
Retention, Protection, and Transfers
We retain information only as needed for the purposes described, considering order support, recordkeeping, legal requirements, disputes, and security. We use reasonable safeguards, but no transmission or storage system can be guaranteed completely secure. Do not email passwords or full payment-card details.
Information may be processed in China, where our operating company is based, and other countries used by Shopify or service providers. Where required, transfers are supported by legally recognized safeguards, such as approved contractual clauses or adequacy decisions.
Requests, Rights, and Complaints
Depending on your location, you may request access, correction, deletion, a portable copy, restriction or objection to processing, withdrawal of consent, or an opt-out from legally defined sale, sharing, or targeted advertising. Rights may be subject to lawful exceptions, including retention of necessary transaction records. You will not be unlawfully discriminated against for exercising them.
Email service@zolqessa.com with “Privacy Request,” the email associated with your purchase or account, and the request details. We may take proportionate steps to verify identity or an agent’s authority. Please do not send identity documents unless we explain why they are needed and how to provide them safely. We respond within applicable legal deadlines; our 1–2 business-day customer service target is an initial response target, not a promise to complete every privacy request in that period.
If you disagree with a decision, contact us to request review or an appeal where available. You may also complain to the relevant data protection authority. The store is intended for adult purchasers, and we do not knowingly seek children’s personal information. A parent or guardian can contact us about information submitted by a child.
Links and Notice Updates
External websites follow their own privacy practices. We may update this notice when our practices or requirements change, revise the date above, and provide additional notice where required.
Responsibility for Store Privacy
Shenzhen Qingyu Technology Co., Ltd. operates Zolqessa and handles privacy questions and rights requests concerning information used for our store operations. Contact us below for assistance, including questions about a gift recipient’s information or an unresolved privacy concern.
Brand: Zolqessa
Legal Company Name: Shenzhen Qingyu Technology Co., Ltd. (深圳擎羽科技有限公司)
Registered Business Address: Room 401F-5, Building 1, North Zone, Qianhai Shenzhen-Hong Kong Youth Innovation and Entrepreneur Hub, No. 5188 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, China
Customer Support Email: service@zolqessa.com
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We aim to respond within 1–2 business days.