Contact Us

A Direct Line to Zolqessa

Zolqessa is owned and operated by Shenzhen Qingyu Technology Co., Ltd. If you have a question about a product, an order, or an after-sales request, email service@zolqessa.com.

Help Us Find Your Order

For purchase-related questions, include your order number, the email used at checkout, and a brief description of what you need. For delivery damage, missing parts, or an incorrect item, please include clear photographs of the item and packaging where relevant. Keep the contents and packaging while we review the issue.

Changes and Delivery Questions

If you need to correct an address or cancel an order, contact us as soon as possible. We will try to help, but a change or cancellation may no longer be possible once processing or fulfillment begins. If an order has shipped, the return process may apply after delivery.

For tracking questions or an overdue parcel, send your order number and any available tracking details. We will review the shipment and work with the fulfillment or delivery provider as needed. See our Shipping Policy for delivery estimates.

Before Sending a Return

Please contact us before mailing a product back. Our team will review the request and provide the appropriate return destination and instructions. The registered address below is not automatically a return warehouse. Eligibility and costs are explained in our Return & Refund Policy.

Your Store Operator and Support Team

Shenzhen Qingyu Technology Co., Ltd. operates Zolqessa and manages sales, order processing, fulfillment arrangements, customer communications, returns, and refunds through zolqessa.com. Please use the details below for customer service or business-related questions about this store.

Brand: Zolqessa

Legal Company Name: Shenzhen Qingyu Technology Co., Ltd. (深圳擎羽科技有限公司)

Registered Business Address: Room 401F-5, Building 1, North Zone, Qianhai Shenzhen-Hong Kong Youth Innovation and Entrepreneur Hub, No. 5188 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, China

Customer Support Email: service@zolqessa.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

Response Time: We aim to respond within 1–2 business days.