Return & Refund Policy

Last Updated: November 12, 2026

When a Purchase Needs Another Look

This policy explains returns, product problems, exchanges, cancellations, and refunds for purchases through zolqessa.com. Zolqessa is owned and operated by Shenzhen Qingyu Technology Co., Ltd., the company responsible for these purchases and their after-sales support.

Requesting a Return Within 30 Days

You may request a return of an eligible item within 30 calendar days after delivery. Email service@zolqessa.com before that period ends. The return window starts when the order is delivered to the address supplied at checkout, even if the gift is opened later. This standard return period does not limit mandatory rights for faulty or incorrectly supplied goods.

Return Conditions and Product Guarantees

For a standard change-of-mind return, the product must be unused and in its original condition, with its original packaging and all supplied accessories or components. Reasonable inspection does not, by itself, remove any statutory return right. Include proof of purchase or sufficient order details so we can identify the transaction, and pack the item securely.

If a product page expressly offers a trial, satisfaction guarantee, or money-back guarantee, that published offer applies to that product. Normal use as directed during the stated trial period does not, by itself, make the product ineligible. Contact us within the stated period to request a return and follow the return instructions provided. Any product-specific conditions must be disclosed before purchase.

Damage caused by misuse, unauthorized modification, or improper care, or missing supplied items, may affect eligibility. Any product-specific exclusions must be clearly disclosed before purchase and permitted by law. These conditions do not remove remedies for defective, damaged, incorrect, incomplete, or misdescribed goods.

How to Arrange the Return

Email us your order number, purchase email address, item to be returned, and reason. Include relevant photos or videos if there is a product problem. We aim to respond within 1–2 business days. Our team will review the request and provide the designated return address and instructions when approved.

Please do not send a parcel to our registered business address or an address printed on the original shipping label unless our team specifically instructs you to do so. The correct return destination may be a separate return facility. If you need clarification, contact us before shipping. We recommend keeping return tracking and proof of postage.

Damage, Defects, and Order Mistakes

Inspect the delivery when reasonably possible. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly and describe the issue. Photographs of the item, packaging, and shipping label can help us assess it. Retain the contents while the request is reviewed.

We will arrange an appropriate remedy, such as a replacement, refund, or return, at no additional cost to you for confirmed product faults, delivery damage, or store errors. If a return is needed for one of these reasons, we cover the applicable return shipping costs. The unused-condition requirements for preference returns do not bar a valid faulty-item claim.

Postage and Other Return Charges

Customers are responsible for return shipping costs for preference-based returns, including a change of mind or an incorrect personal selection. Original paid shipping is generally not refunded for these returns, except where applicable law requires it. We do not charge a restocking fee for eligible returns. We do not deduct a previously undisclosed return penalty or retroactively charge standard shipping that was free on the order.

Refund Method and Timing

We inspect authorized returns after they reach the designated facility and notify you of the decision. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Your bank or payment provider may need extra time to display the credit. If we cannot approve a request, we will explain why and any available next steps.

Where a refund does not require a physical return, including an accepted cancellation or a confirmed lost parcel, approved refunds are issued within 5–10 business days after approval, or sooner where applicable law requires. We will not require the return of a parcel that never arrived. Contact us if the expected refund period has passed.

Exchanges and Order Cancellations

Exchange options depend on stock and the circumstances. We may arrange a replacement or explain how to return an eligible item and order a different one. Please contact us before sending anything back.

For a cancellation or order correction, email us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after processing or fulfillment begins. If cancellation remains possible before dispatch, we will arrange a refund to the original payment method. Shipped orders may need to follow the return process after delivery. We do not charge an order cancellation fee.

Your Consumer Rights

This policy supplements, and does not exclude or restrict, any mandatory cancellation, return, refund, or other consumer rights that apply to your purchase. Contact us if you believe a statutory right applies to your circumstances.

The Team Responsible for After-Sales Care

Shenzhen Qingyu Technology Co., Ltd. owns and operates Zolqessa and is responsible for reviewing return requests, arranging remedies for product or order problems, and issuing approved refunds. Use the contact information below to discuss your purchase before arranging a return shipment.

Brand: Zolqessa

Legal Company Name: Shenzhen Qingyu Technology Co., Ltd. (深圳擎羽科技有限公司)

Registered Business Address: Room 401F-5, Building 1, North Zone, Qianhai Shenzhen-Hong Kong Youth Innovation and Entrepreneur Hub, No. 5188 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, China

Customer Support Email: service@zolqessa.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

Response Time: We aim to respond within 1–2 business days.